“I am a business process engineering consultant working with, a corporation based in New Haven, CT. Our project team is redesigning and improving core business, enabling, and governing processes. This entails, among other things, setting up process-based metrics or key performance indicators (KPI's) to measure how the business processes are functioning. A business process can have many metrics depending on complexity. The organization needed a way to organize and centralize their process-based KPI's and allow key process owners and managers to view measurement results. Qualitech Solution's web-based "Executive Dashboard" software provided a simple and convenient way to organize, centralize, and even analyze process performance. The software shows the "health" of the business processes based on predefined performace criteria on easy to read "dashboards". This allowed senior executives to not only monitor business process performance, in near real time, but also to make better informed decisions. The capabilities of "Executive Dashboard" are incredible. It does take time to design and develop the metrics initially, but once this task is completed, and performance data are added, the results are amazing. Qualitech Solutions has been very responsive to software improvement suggestions and they regularly introduce product updates."
Dr. Michael Puscas, Ed.D.
Vice President Consulting Services
Sound Business Solutions
